Return Policy & Warranty
Customer service is a top priority at Vape London. Therefore it is important for us to share our return policy & warranty. You may return defective items within 7 days of the received by date. As indicated by your tracking information. Our policy covers any manufacturer defective items, dead on arrival items and items that do not appear as listed on the website.
Items damaged by miss-use or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us at firstname.lastname@example.org. You can use this for proper care instructions and more in depth information on your items. We are happy to help. Alternatively Youtube is a huge resource for anything you need help with
For sanitary reasons, and the overall safety of our customers and staff, we DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick and wire.
Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s).
Should you receive the wrong item(s) or an item is DOA, a return label will be provided. Please return the merchandise within 7 days from the shipped date to our Returns address after contacting us.
Upon receipt of your return, we will inspect and test your merchandise. If found defective, we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Else If during testing of your merchandise, it is determined that it is fully functional, we reserve the right to return the merchandise or issue a store credit.
Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.
How does Return Policy & Warranty work in Vape London:
Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Please include your name, contact information and order number.
Email us on email@example.com : We will do our best to arrange picking up your returned product.
Please allow 10 days from the return shipped date for your account to be credited. And wait 1-2 billing cycles for the credit to appear on your statement.